At PacePerfection, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not fully satisfied with your order, we are here to help with our hassle-free return and refund policy. Please read below for detailed guidelines.
1. Returns and Exchanges
You have 30 days from the date of delivery to request a return or exchange. To qualify for a return or exchange:
- The item must be in its original packaging.
- The item must be in new and resellable condition, meaning it has not been worn, washed, or damaged.
- Any tags, labels, and accessories that came with the product must be intact.
To initiate a return or exchange, please contact our customer service at [email protected] to receive a Return Authorization (RA) number. Unauthorized returns will not be accepted.
2. Return Shipping Costs
- If the return is due to a product defect or quality issue, PacePerfection will cover the return shipping costs. We will provide you with a prepaid return label for the shipment.
- If the return is due to other reasons (such as sizing issues or a change of mind), you will be responsible for covering the return shipping costs.
3. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Your refund will be processed within 5 business days after we receive the item.
- The refund will be issued via the original payment method used during the purchase. Depending on your bank or payment provider, it may take additional days for the funds to appear in your account.
4. Exchanges
If you wish to exchange an item, we will process the exchange after we receive the returned product. Please note that exchanges are subject to product availability. If the requested item is out of stock, you will be offered a refund or the option to choose another product.
5. Non-Returnable Items
Certain items are non-returnable, including:
- Items that have been used, washed, or altered.
- Items not in their original packaging or without tags.
- Clearance or final sale items (unless defective).
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [email protected]. We will arrange for the return and provide a full refund or exchange, including covering the return shipping costs.
7. Contact Us
If you have any questions regarding our Refund and Returns Policy or need assistance with a return or exchange, please reach out to us at:
- Email: [email protected]
- Address: 21 Crawford Dr, Dix Hills, NY 11746
We aim to make your shopping experience with PacePerfection smooth and satisfying, and we appreciate your business!